Monday, June 22, 2009

In Which Andrew Discusses How He Dislikes Camera Store Salespeople

Ok. So, today, I went out to buy a replacement for my broken 50mm lens. No big deal. I go to my local Wolf Camera first, in an attempt to save myself a trip downtown to the "real" camera store. I walk in, stand in front of the lens case, and look confused. I wasn't confused in the least, but that's the only way to get attention from salespeople. HONESTLY, WHY IS THAT? Anyways, I look confused, and, as I expected, a salesman who had just walked in the door a few minutes ago comes over, drinking a soda. Well, look who showed up for work bright-eyed and bushy-tailed. I ask him if they have the lens I'm looking for. He quickly tells me that they're sold out. In fact, according to this gentleman, every place in town is sold out of this lens. Aha! I call your bluff, sir! I left the store and drove down to the "real" camera store downtown. Now, my problem with this place is that they've never got enough salespeople. I always have to stand around for 15 minutes while the staff work on selling retirees expensive cameras. I'll go on a tangent, here. [new paragraph]

Ahem. There are a lot of things people don't get about digital photography. Here's a big one: There are a lot of things that you really don't need. With digital photography comes a lot of jargon, and with jargon comes confused consumers who don't know what they're talking about and who can be easily talked into things by salespeople. A prime target is megapixels. Anyone who is doing normal, family reunion, annual ski vacation to Colorado-type photography doesn't need 12 megapixels. Megapixels only matter if you're going to make huge prints. I made a 20x30 print with a 10 megapixel camera, and it turned out fine. You can get almost that big with 6 megapixels, and you'll be all right. But just the same, people think that more megapixels = better camera. Not true. The guy in the store today sold an elderly couple a Nikon D60 rather than a D40 because "the benefits outweigh the cost." That's nonsense! Perhaps I'm being too picky, but every single time I am in that store, I see some older person buying an expensive digital camera with a telephoto lens that they really don't need! I have nothing against the older people buying the stuff, I just don't like how the salespeople use the obvious lack of knowledge on the part of their customer to pile onto the pricetag. For hundreds less, you could get a perfectly good camera and lens and be able to make great pictures. But I digress.

Point is, I have to wander around the store until the retirees have gotten all their questions answered, have had their money taken, and are out the door. Then, I can ask for the one little lens that I need and get the heck out. So, back to our story. I ask for the lens, and LO AND BEHOLD! It is in stock. Mr. Soda-drinking-camera-store-salesman, you misled me so that I wouldn't go to your competitor! You didn't even ask me if you could order one for me, or email me when you had the lens in stock. It was obvious you just didn't care about my business. So I had to go all the way downtown, stand in line for 15 minutes, and then drive all the way back home, just to get this stupid lens. Thank you, sir. I shall not frequent your store from now on. Good day.

No comments:

Post a Comment